European discount airline Primera Air, which offered budget-priced fares between the US and Europe, has ceased all flight operations after going into administration at midnight on October 1st.
The airline said on its website, "On this sad day we are saying Goodbye to all of you." There was no information given about refunds. Customers experienced difficulties getting any service updates. The airline promised "further updates in the next few days” and suggested tour operator passengers should address "their tour operators and agents for further information and actions."
Tara Noe, who had booked flights with Primera Air for the coming week, told Press Association, "You can’t contact them, they have shut down the phone lines and the website is inaccessible. Everything is shut down, you can’t get anywhere”.
In a statement, directors said Primera could not obtain financing from its bank and spent more than 30 million Euros leasing planes and rebuilding one with severe corrosion, according to AP.
Primera started as a charter airline in Iceland and became one of several budget airlines to offer transatlantic service in recent years. This month, Primera touted new flights next summer between Madrid and North America, with fares starting at 149 Euros.
The Guardian reported that the airline, which had a fleet of 15 planes, specialised mainly in flying Scandinavian holidaymakers to destinations including Italy, Spain, Greece, Turkey and Egypt.
In the UK, Primera Air operated flights from London Stansted and Birmingham to destinations including New York, Boston, Washington DC, Toronto and Malaga.
Stansted airport released a statement on their homepage and advised all passengers due to fly with Primera Air "not to travel to the airport and instead contact the airline direct or follow the latest CAA’s advice."