Facebook Inc said on Wednesday July 3rd it has resolved an issue that affected uploading and sending media files on its apps and platforms, according to Reuters.
Earlier in the day, users around the globe were not able to send or receive images, videos and other files over its social media platforms including WhatsApp and Instagram. The social media company said it was working to fix the problem.
"During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos," Facebook said.
Facebook declined to comment when asked whether it will refund businesses, however, it gets tens of millions of dollars from advertising revenue daily. In a similar incident in March, the company said it would consider refunding advertisers for lost exposure.
"The disruption appears to be related to an internal infrastructure or application issue," said ThousandEyes, a company that monitors internet traffic globally.
Users were frustrated due to the partial outage of the world's largest social network. Many took to Twitter to complain.
More than 14,000 users reported issues with Instagram, while more than 7,500 and 1,600 users complained about Facebook and WhatsApp, according to outage tracking website Downdetector.com.
Downdetector's live outage map showed the issues were mainly in parts of Europe and the United States.