After the pre- launch of Samsung’s highly anticipated new folding smartphone had reported problems, Samsung released an official statement on Thursday April 18th over its upcoming Galaxy Fold, after some reviewers reported screen damage, according to AFP.
Ahead of the official launch of Samsung's highly anticipated folding smartphone, a number of US-based reporters were given the device, priced at $1,980, and they reported screen issues within days of using it.
"The screen on my Galaxy Fold review unit is completely broken and unusable just two days in," Bloomberg's Mark Gunman tweeted.
Dieter Bohn of the Verge said: "Something happened to my Galaxy Fold screen and caused a bulge... It's broken."
Samsung spent nearly eight years developing the Galaxy Fold, which is part of the South Korean tech giant's strategy to propel growth with new and groundbreaking gadgets.
"We will thoroughly inspect these units in person to determine the cause of the matter," Samsung said in a statement, after reports of screen damage emerged.
The firm attributed the cause of screen damage to reviewers' attempts to peel off a protective plastic layer that adhered to the screen itself.
"The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches," it said.
"Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers."
The Galaxy Fold’s screen failures are not the worst problem for Samsung recently, a more serious issue was reported over the Galaxy Note 7, which Samsung ultimately had to recall entirely and to cancel its production in 2016, due to exploding batteries.